Long-Term Care Toolkit Annex A: Emergency Notification of Administrator/Director Policy

Absence of administrator/director

Purpose: To identify the actions to notify the facility administrator/director of an incident when they are not on site

Procedure: In the following situations, the administrator/director is to be notified immediately, if possible, on a 24-hour basis:

• Death involving unusual circumstances or family dispute.
• Emergency requiring immediate services or repair authorization.
• Fire of any size or nature.
• Missing resident.
• Formal division of health inspection or annual survey.
• Urgent resident/family problems.
• Any situation involving violence by staff or resident.

The business office manager during normal business hours, or the charge nurse at any other time shall notify the administrator/director. 

In the absence of the administrator/director there shall be a designated person in charge (this is often the director of nursing or the clinical nurse supervisor).

If the administrator cannot be reached, board members shall be contacted in the following order:

1. President of the board of directors.
2. Vice president.
3. Secretary.
4. Any one of the other board members.

*See Appendix C for additional information on communications*

*This document can be customized to your own facility/agency needs*