MDH Call Center Support

This site contains support materials for all users of the MDH Call Centers. MDH uses Amazon Connect as the virtual call center tool.

Because there are many variables in your control when using a virtual call center, we've created troubleshooting guides to help you diagnose problems and seek help. We also have training resources available. If you still need to contact us for assistance, you can request support help through our online form.

We thank you for your help in Minnesota's COVID pandemic response!

• Connect Troubleshooting Guides
• Connect Training Resources
• Log in to Case Contact (CICT Regional Model)