Connect Training Resources

Amazon has a training video and guides to help Connect users. MDH will also post guides as they are developed. Note: MDH does not have chat turned on in Connect. Voice calls are only supported at this time.

Training video: How to use the Contact Control Panel (CCP)

More information available in the Amazon training guide:

• Agent training cheat sheet
• Log in and log out of the CCP
• Accept incoming calls
• Transfer calls