Interpreters

On this page: Working with Interpreters | Finding an Interpreter | Video Interpretation Service | Language Line Tools

Interpreters must be offered for all contacts with participants with non-English language preferences to help ensure that all WIC participants have equal access to our program, regardless of their primary language.

Working with Interpreters

Training: Working with Language Interpreters Module (Script - PDF)

• This training module includes information on:
• When to use an interpreter.
• The roles of an interpreter.
• Tips for effectively working with an interpreter.

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Finding an interpreter

• Find an interpreter through a local interpreter agency; the local agency is responsible for that cost.
• Search the listing on the MDH website Interpreter Roster: Spoken Language, Health Care. Interpreters on this MDH roster vary in their qualifications. Minnesota does not offer or require certification for health care interpreters, but some may have national certification. Use the 2nd drop down box for “Less common languages in Minnesota” under the “Select a Language” section to find Dari and Pashto
• Use an over the phone or video interpretation services through LanguageLine

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Video Interpretation Service

Guidance on Using LanguageLine Video Application (PDF)

For 24/7 LanguageLine-InSight Application Technical Support call 1-844-373-1951.

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LanguageLine Tools

Over-the-Phone Interpretation Appointment Procedure (PDF)

How to schedule an over the phone interpreter through LanguageLine in advance to ensure that participants have equal access to services.

11 Helpful Tips for Working with an Over-the-Phone Interpreter (PDF)

Language Identification Guide (PDF)
An in-language guide that states, “Point to your language. An interpreter will be called. The interpreter is provided at no cost to you.”

LanguageLine Language List (PDF)
Complete listing for staff.

Voice of the Customer (PDF)
How to file a complaint, compliment, or question with LanguageLine.

Please submit your feedback to LanguageLine through Voice of the Customer.

Include:

• Customer Account: enter your first name, your last name – WIC and Location
• Account Number: enter LA’s specific Access Code
• Please note: the interpreter’s ID number is not required. Simply entering the day, the general start time, and the language is enough.
• Please request feedback by checking the box next to, “Would you like an email response…” Please forward responses received from LanguageLine to your Consultant so MDH WIC can work with LanguageLine about your concerns.

Order Support Materials through LanguageLine.

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