Contact Info
Minnesota State Office - WIC Program
800-657-3942 (toll-free)
651-201-4444 (state office)
Contact Info
Minnesota State Office - WIC Program
800-657-3942 (toll-free)
651-201-4444 (state office)
PCS Counseling Skills
Counseling Skills
Common skills used in providing Participant Centered Services
Demonstration of Skill
Examples of what these skills look like or sound like in WIC
Counseling Skills | Demonstration of Skill |
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Building Rapport: Establish relationship with the participant by clearly communicating and creating expectations, while helping the participant to feel in control |
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Active Listening: Focus on the participant and minimize outside distractions. |
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Collaboration: Lessen participants resistance or "push back". Increase collaboration with participant in making behavior change. |
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Identify Change Talk: Listen carefully for a participant's own reasons for making a change. It signals that a person is thinking about an attitude or a behavior change. |
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Open-ended Questions: Use open-ended, non-judgmental questions to engage participant and encourage deeper conversation. |
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Affirmations: Seize appropriate opportunities to make (genuine) affirming statements to help build rapport and establish relationship. |
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Reflective Listening: Let the speaker know that you have been listening and helps you check your understanding of what is being said or the emotion behind it. |
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Explore/Offer/Explore: Identify the participant's knowledge and experiences before providing information. Eliminate redundancy in educational efforts. |
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Summarizing: Summarize what has been said and ask for feedback to see if you have correctly identified participant's concerns. |
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Goal Setting: Help participants set goals for achievable behavior change. Goals provide a target to aim for and help establish priorities. |
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Last Updated: 10/20/2022