Call the patient service representative at the clinic to discuss your complaint. If the clinic does not have a patient service representative, ask to speak with the clinic manager.
You may file a complaint about a network or participating clinic with your health carrier or HMO. Contact the member services section at your health carrier or HMO.

Complaints about practitioners

Complaints about a doctor:
Board of Medical Practice
612-617-2130 or 1-800-657-3709
Medical.Board@state.mn.us
Board of Medical Practice Complaint Form (PDF)
This board also licenses physician assistants, acupuncturists, respiratory care practitioners, traditional midwives, and athletic trainers.
Complaints about a dentist:
Board of Dentistry
612-617-2250 or toll-free 1-888-240-4762
dental.board@state.mn.us
MN Relay Service for hearing impaired: 1-800-627-3529
Complaints about a chiropractor:
Board of Chiropractic Examiners
651-201-2850
chiropractic.board@state.mn.us
MN Relay Service for hearing impaired: 1-800-627-3529
Complaints about a nurse:
Board of Nursing
612-317-3000
Toll-free (MN, IA, ND, SD, WI): 888-234-2690
Nursing.Board@state.mn.us
MN Relay Service for hearing impaired: 1-800-627-3529
Complaints about an optometrist:
Board of Optometry
651-201-2762
optometry.board@state.mn.us
Complaints about an ophthalmologist:
Board of Medical Practice
612-617-2130 or 1-800-657-3709
Medical.Board@state.mn.us
Board of Medical Practice Complaint Form (PDF)
Complaints about a pharmacist:
Board of Pharmacy
651-201-2825
pharmacy.board@state.mn.us
Board of Pharmacy Complaint Registration Form (PDF)
Complaints about a psychiatrist:
Board of Medical Practice
612-617-2130 or 1-800-657-3709
Medical.Board@state.mn.us
Board of Medical Practice Complaint Form (PDF)
Complaints about a psychologist:
Board of Psychology
612-617-2230
psychology.board@state.mn.us
MN Relay Service for hearing impaired: 1-800-627-3529

Complaints about health carriers or Health Maintenance Organizations (HMOs) and/or their providers

Call the member services or customer service phone number on the back of your member card. You have the right to submit a complaint orally or in writing. If your oral complaint is not resolved to your satisfaction, you can submit a written complaint. In either case, you have the right to appeal a complaint decision that does not satisfy you.
If you are enrolled in an HMO, call the Minnesota Department of Health, Managed Care Systems section at 651-201-5100 or 1-800-657-3916 to file a complaint. The complaint form can be sent to you or you can find it online at MDH HMO Enrollee Complaint and External Review Process.
If you are covered by a health carrier that is not an HMO, call the Minnesota Department of Commerce Consumer Response Team at 651- 539-1600 or 1-800-657-3602. Look on the back of your health card to see if these phone numbers are listed there.
If you are covered by a non-government self-insured group, the State of Minnesota has no authority to investigate your complaint. To register a complaint, contact the organization that takes care of employee claims. This number is usually on the back of your member card. You can also contact your employer. If you still need assistance, you can contact the Minnesota Attorney General’s Office at 651-296-3353 or 1-800-657-3787 and the U.S. Department of Labor at 1-866-444-3272 to see if they can assist you with your specific issue.

Complaints about hospitals

Complaints can be reported to the Minnesota Adult Abuse Reporting Center (MAARC) at 1-844-880-1574 (toll-free). More information: Minnesota Adult Abuse Reporting Center

Note: They do not take billing complaints. For billing complaints, call the patient service representative at the hospital.

Complaints about home health care providers

Complaints can be reported to the Minnesota Adult Abuse Reporting Center (MAARC) at 1-844-880-1574 (toll-free). More information: Minnesota Adult Abuse Reporting Center

Complaints about nursing homes

To file a complaint about a nursing home, call the Minnesota Adult Abuse Reporting Center at 844-880-1574 (toll-free).

The Joint Commission accredits health care organizations in order to improve quality and safety of care. Find Accredited Organizations allows users to see the survey results. To find out the number and type of complaints regarding one of its accredited health care organizations, call the Office of Quality Monitoring at 1-800-994-6610. You may also file complaints with this organization regarding quality of care at an accredited health care organization.

More information

File a Complaint Against a Facility or Professional