Remote Nutrition Education

Providing Nutrition Education remotely:

• Benefits: Remote services are convenient for participants and can reduce barriers to participation, such as concerns with work schedules, transportation issues, and illness. Additionally, remote services provide new opportunities for scheduling that can help an agency manage caseload and staff schedules better.
• Options: Remote services maybe provided by phone, video chat, or by a self-guided program (wichealth.org). As technology advances, new options may become available!
• Requirements:
  • Nutrition Education provided remotely must meet the same requirements as in-person educations. See Nutrition Education policies in MOM, Chapter 6, Nutrition Education.
  • When providing services remotely, local agencies must protect participant private data. See:
    • Section 1.7, Data Privacy (PDF)
    • Section 9.6, WIC Electronic Communication Security

Resources for Remote WIC Services

Phone or Video Visits

• Phone Counseling Tips
  • Guidelines for Phone Education (PDF) Step-by-Step guide for providing education over the phone.
  • Phone Tips (PDF) Quick tips for phone counseling.
  • Phone Counseling Observation (PDF) Checklist supervisors may use to assess staff competencies/skills with phone counseling.

wichealth.org

wichealth.org is a website with numerous lessons for pregnant and breastfeeding participants and for the parents/caregivers of infants and children. The site is an option for providing additional education for participants not requiring a high-risk contact.

• wichealth procedures (PDF) Details how to implement wichealth.org in your agency.
• Minnesota wichealth Staff Refresher - This webinar describes the functionality of wichealth.org and wichealthsupport.org. wichealth.org is the participant site with nutrition education lessons. wichealthsupport.org is the WIC staff site with numerous staff and participant resources.
• Completing a Lesson – Watch a wichealth.org lesson demonstration
• wichealth.org flyers - Flyers for participants describing how to use wichealth.org.
  • Wichealth flyer – English (PDF). Participant tool describing how to use wichealth. Includes space to add agency information and/or date of phone follow-up. Use Adobe Pro to modify the template for your agency.
  • Wichealth flyer – Spanish (PDF). Participant tool describing how to use wichealth. Includes space to add agency information and/or date of phone follow-up. Use Adobe Pro to modify the template for your agency.
• Wichealth.org Lessons for the Minnesota WIC Program (PDF)
• Get to know wichealth.org memos:
  • Get to Know wichealth.org-1 (PDF)
  • Get to Know wichealth.org-2 (PDF)
  • Get to Know wichealth.org-3 (PDF)
  • Get to Know wichealth.org-4 (PDF)