Contact Info
MIS & Data Unit Communications
The following information was provided to all WINNIE users via email within the past two months. If the information isn't available on another MDH WIC webpage, it will continue to display on this page until no longer relevant. Otherwise, please refer to the following webpages:
9/16/25 - Trouble-shooting: MFA Page Not Displaying after Logging into Mobile Management
When logging into Mobile Management, you are now required to enter an MFA code. There have been instances in which the MFA code page is not displaying after you enter your password and click the Login button (you will receive the MFA email).
If this occurs, you will need to refresh the page.
Simple refresh: click the refresh icon to the left of the address bar. The MFA page with the green MFA message should display.
If it doesn’t, try clearing the caches with a hard reload/refresh. These are the steps for either Microsoft Edge or Google Chrome:
- Click the horizontal ellipses icon in the top right corner of the browser window.
- Select More tools.
- Select Developer tools.
- With the Developer tool panel open, right-click the refresh icon to the left of the address bar.
- Select:
- Google Chrome: Empty Cache and Hard Reload
- Microsoft Edge: Empty Cacher and Hard Refresh
If you still don’t see the MFA page or need further assistance, please contact the MN Help Desk at 1-800-488-8799, press 2, 2.
9/11/25 - Upcoming WINNIE Availability and Mobile Management Update
A Mobile Management update will be installed this weekend. Beginning 8:00 p.m. on Friday, Sept. 12 through 7:00 a.m. Monday, Sept. 15, all WINNIE environments (Clinic, Training, Mobile Management, and Infoview) will be UNAVAILABLE.
Overview
This Mobile Management update includes the following two changes:
Multi-factor authentication (MFA) required after login
Beginning Monday, Sept. 15, as a new security measure, Mobile Management users will be required to enter an MFA code each time they log in. The green MFA message will display after each login.
The MFA code will be sent to the same email associated with your WINNIE login. You should receive the MFA code relatively quickly in your email. The code is valid for 15 minutes.
Enter the MFA code and click the OK button. You can click the Resend Code link if the code is no longer valid once entered.
The Mobile Management and Contact Us Overview (PDF) document has been updated to reflect this change.
Browser tab name updated
The Mobile Management browser tab currently displays:
After the update, the tab will display:
8/21/25 - Food Support Changing to SNAP in WINNIE
As of August 25, “Food Support” will be renamed “SNAP (Supplemental Nutrition Assistance Program)” in the income Adjunctive Eligibility - Program dropdown in WINNIE.
Historically, this program was known as Food Stamps or Food Support and this change aligns WINNIE with the actual name used in Minnesota and across the country. All historical records where “Food Support” was previously selected will automatically update to the changed name.